Privacy Policy

This Privacy Policy explains how Pacho's Clean ("we", "us") collects, uses and shares personal information when you visit this website or request a service from us.

Information we collect

• Information you give us when you request a quote or book a service: your name, phone number, email, service address, city, the services and options you choose, your preferred date and any notes you add.
• Information collected automatically when you browse: IP address, browser and device type, pages visited, the page that referred you and identifiers stored in cookies.

How we use your information

• To prepare your estimate, schedule and provide the service, and contact you about your request.
• To answer your questions and provide customer support.
• To measure and improve our website and our advertising.
• To comply with our legal obligations and protect our business.

We do not sell your personal information for money.

Cookies, the Meta Pixel and the Conversions API

We use our own cookies so the site and the booking form work. We also use the Meta (Facebook) Pixel and the Meta Conversions API to measure the results of our ads and show relevant ads. These tools may set cookies such as _fbp and _fbc, and they receive information about your visit (pages viewed, the booking request you send and its estimated value). When you submit a booking request, your email, phone, name and city are sent to Meta in hashed (encrypted, irreversible) form so Meta can match the request to an ad.

You can block or delete cookies from your browser settings and control the ads you see from Facebook ad preferences. You can also accept or reject advertising cookies from the cookie notice on this website.

How we share information

• With service providers that help us run our business (website hosting and booking platform, email and messaging providers such as WhatsApp), only to provide their services to us.
• With advertising partners (Meta) as described above.
• When required by law or to protect our rights, our customers or others.

How long we keep it

We keep your information for as long as we need it to provide the service and for our legal, tax and accounting obligations. Then we delete it or make it anonymous.

Your rights and choices

You can ask us to access, correct or delete your personal information, to get a copy of it, and to opt out of targeted advertising. Residents of some states (for example, Texas under the Texas Data Privacy and Security Act) have these rights by law, and we honor these requests from all of our customers. We will not discriminate against you for exercising them. We answer within 45 days. If we deny your request you may appeal by replying to our answer.

Text messages and calls

If you give us your phone number, we may call you or send you text or WhatsApp messages about your request. Message and data rates may apply. Reply STOP to stop text messages at any time.

Children

Our website and services are not directed to children under 13, and we do not knowingly collect their information.

Security

We use reasonable safeguards to protect your information. No system is 100% secure.

Changes

We may update this policy. The new version will be posted on this page with its effective date.

Contact us

Pacho's Clean

This policy is governed by the laws of Texas and of the United States.